Effective Date: June 24, 2025

Refund Policy

At A777 Game, we strive to offer a smooth and fair gaming experience for all users in Pakistan. This Refund Policy outlines the conditions under which refunds may or may not be granted.

1. General Policy

All deposits made through JazzCash, EasyPaisa, or Peppay (Crypto Wallet) are final and non-refundable once the amount has been successfully credited to your game wallet.

2. Non-Refundable Transactions

We do not issue refunds under the following circumstances:

  • Funds lost due to gameplay or betting outcomes.
  • Deposits made by mistake or with incorrect information.
  • Winnings not claimed or used.
  • Violations of our Terms & Conditions.

3. Exceptional Circumstances

Refunds may be considered only in rare situations, such as:

  • Duplicate transactions due to technical error.
  • Unauthorized transaction proven with valid evidence.
  • Failure to credit your account within 24 hours of a successful deposit.

In such cases, users must contact our support team within 48 hours of the transaction.

4. How to Request a Refund

To submit a refund request, email us at contact@a777.net.pk with the following details:

  • Registered Username or Mobile Number
  • Transaction ID and Payment Screenshot
  • Reason for Refund
  • Date and Time of Transaction

Refund processing time may take 3–7 working days depending on the payment method used.

5. Wagering Requirements

If a deposit has been used to claim a bonus, the wagering requirement (35%) must be fulfilled before requesting a withdrawal or refund. Refunds will not be processed until all bonus terms are cleared.

6. Right to Refuse

A777 Game reserves the right to deny refund requests if:

  • There is evidence of abuse or fraud.
  • You have violated our platform’s terms.
  • You have a history of disputed or suspicious activity.

7. Policy Changes

We may revise this Refund Policy at any time. Changes will be posted on this page and will be effective immediately upon publication.

Need Help?

If you believe you are entitled to a refund or have questions regarding a transaction, please contact our support team at: